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ReadyHome FAQs

Using Your System

If you forget your ReadyHome Username or Password, you can recover them by clicking the "Login Help" link on the web portal or mobile app login screen and following the instructions.

To access the Alarm.com knowledge base:

  • From your Web Portal: Click the "?" icon in the upper right hand corner and choose "Help Documentation".
  • From your Mobile App: Tap the menu icon (three stacked lines) in the upper left of the app and scroll to the bottom of the menu. Select "Support" then choose "Help Documentation".

You can download the alarm.com mobile app from the IOS and Google Play app stores using the links below.

Your user code is the code that you use to arm and disarm your ReadyHome system. To change this code:

  • From the Wep Portal: Choose Users and the click the code that you wish to change. Click the four digit code, make your changes, then click save.
  • From the Mobile App: Tap the menu icon (three stacked lines) in the upper left of the app and scroll to "Users". Choose Users and then click the code that you wish to change. Click the four digit code, make your changes, then click save.

For more information on users, refer to the ReadyHome Interactive Guide.

You're ReadyHome system has two modes of arming:

  • Away mode arms all sensors, including motion sensors, and should be used when no one will be in the house.
  • Stay mode arms all sensors, excluding motion sensors, and should be used when someone will be remaining in the house.

For more information on arming, refer to the ReadyHome Interactive Guide.

You're ReadyHome door sensors can operate many different ways:

  • Entry/Exit Sensors: These sensors will trigger an alarm when opened only after the Entry Delay countdown has expired.
  • Perimeter Sensors: These sensors will trigger an alarm immediately when opened.

For more information on zones, refer to the ReadyHome Interactive Guide.

Your ReadyHome system has the ability to send you many different types of notifications. To manage which notifications you are receiving:

  • From the Wep Portal: Log into the Customer Portal (www.alarm.com) and choose "Notifications".
  • From the Mobile App: Tap the menu icon (three stacked lines) in the upper left of the app and scroll to "Notifications".

For more information on users, refer to the ReadyHome Interactive Guide.

Monitoring Station Questions

From your Alarm.com mobile app, tap the menu icon in the upper left hand corner. Scroll down and select "Monitoring Settings" and then "System Test Mode". Choose the amount of time you would like your system to be on test and select "Confirm". To take your system off of test, repeat the same process. Your system will be automatically taken off of test once the selected amount of time has expired.

In the event of a false alarm, simply provide the monitoring station operator who calls you your verbal passcode and let them know that they can cancel the alarm. There is no penatly for cancelling an alarm.

If you cannot remember your Central Monitoring Station passcode, you can create a new passcode from your ReadyHome app. From the ReadyHome App, tap menu > Monitoring Station Settings > Verbal Passcode and enter your new passcode.

NOTE: PASSCODES CANNOT CONTAIN SPACES OR SPEACIAL CHARACTERS

You can manage your emergency contacts from the ReadyHome App

  1. Log into your ReadyHome App and click the menu icon in the upper left
  2. Click "Monitoring Settings"
  3. If you want to change the primary phone number, select "Location Phone Number". This is the phone number that the Central Monitoring Station will call first in the event of an alarm.
  4. To change the people the Central Monitoring Station will call after the primary phone number, select "Emergecny Contacts". Each contact can have it's own unique passcode and up to three phone numbers associated with it.

NOTE: PASSCODES CANNOT CONTAIN SPACES OR SPEACIAL CHARACTERS

Basic Troubleshooting

Most issues with viewing cameras can be resolved with simple network troubleshooting.

  1. Confirm that your network name (SSID) and/or password have not been recently changed. If they have, make sure you update your camera accordingly.
    • To update the network settings of your camera, from the Alarm.com web portal, go to Video > Settings.
    • Choose your camera from the Video Device dropdown
    • Choose Wireless Network Settings from the Settings dropdown
    • Click "SCAN" and wait for the list of wireless networks to present.
    • Choose the correct wireless network and enter the network password.
  2. Reboot the Camera and see if this resolves the issue
  3. Reboot your network router and/or modem.
  4. If the problem persists, contact Support.
  1. Make sure your camera is not aiming at anything reflective. Reflective objects can cause the infrared beams to refelect back into the camera, washing out the images
  2. Make sure there is nothing partially blocking the field of view of the camera, which can also cause the infrared beams to refelect back into the camera
  3. Make sure there is no outdoor lighting shining directly at the camera

A device in malfunction usually means that it is no longer communicating with your ReadyHome panel

  1. Reboot the device by unplugging it from power or removing the battery
  2. Try moving the device closer to the Touchscreen and rebooting it again
  3. If the device uses batteries, replace the batteries
  4. If the device batteries are good and works closer to the Touchscreen, a repeater may be needed to boost the signal of the device